When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn’t explain to me why I was being charged for the oil consumption test, so I declined the oil consumption test. When the oil change was done, he stated that he went ahead and did it anyways, even though I declined the service. I never heard of a service department completing repairs against the customer's wishes. [I was told about the oil consumption test in more detail at another Toyota service department].
Also, when I asked Manny for a shuttle after being there the first hour, he stated, "There are no shuttle drivers today." When I was at Westboro Toyota and Acton Toyota of Littleton, they shuttle you wherever you need to go, so it was weird that he said I couldn't be shuttled.
The small highlight is that because he recognized the mistake that he made, the oil change was discounted from $30 to $16. I think that was the last time I went to Bernardi Toyota and because of this, I have to travel to Westboro Toyota or Acton Toyota of Littleton for service that I can get closer if Bernardi was more communicative.
Plus, I was there for 2 1/2 hours, which was crazy! And during lunch time when I couldn't get shuttled and get food for my child. When I tried to call and speak with someone, I left VM's and even put an email through their website, but no one ever returned my phone calls or letters that I wrote. It doesn't seem like Bernardi Toyota cares to follow-up with issues with the intent to fix them in the future.
Maybe they will in the future - there's always hope. I gave the date of service, along with the exact amount of the oil change cost in case someone from Bernardi wants to research the repair job and reach out to me for follow-up. The phone number is updated in the customer database and I can always add an update to this if I receive contact.
I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the car. So he explained things that are necessary and did not repeat things I already knew. He was so good in closing the deal with me.
The finance department (Hoss & Kevin) went out of thier way to make sure I get the best deal for my loan. They kept me informed all the time. Head of finance was a very nice person.
When I closed the paper work and down payment, it was the day before the thanks giving. They were closing early. So I told Arab Al Awadi that I am ok to take my car delivery the day after thanks giving. But he did not relent. He did all he can and called before thier early closure to tell me my car was ready. Wow!
And I was also pleasently surprised by thier "extra 1 year" maintenance - making it a total of 3 year. Which is something I did not find at other new england toyota dealers.
Overall, I have been more than pleased with Bernardi. They did thier best to get me the right deal and finance.
· So went in to buy a new truck, I was shown a truck but I'm not a fan of black vehicles Dell (sales rep) say's No problem we will get whatever color you want, Great we said gave me a great price put down a deposit and waited and waited and waited and finally called... Yes we will have one on Thursday great!! NOPE the other dealer sold it from under us??? We will order you one it could be up to 6-8 weeks fine we said In the mean time I am finding the exact truck at other local dealers I call and ask how come I can find this truck and you can't we don't deal with them ?? So I finally call Mike Knox GM I will get involved personally!!! GREAT I think. Then I get a call from Steve a New manager he says we can't get the truck come get your deposit THIS IS FOUR MONTHS LATER!!!! I call Mike Knox again and email the owner Zero response from the owner, Mike says we are looking some more, all the managers that we're here when you made the deal have been terminated, I tell MIKE KNOX GM we are going on Vacation we will be gone for a week, don't worry I will call when you get back…. BOOM back from vacation and the deposit is in our held mail, I call and leave a message for MIKE KNOX GM and of course no response, I leave a message for Dell no response...... REALLY WHAT A JOKE THESE GUY’S ARE CLOWNS ..... STAY AWAY FROM BERNARDI FOR NOW AND FOR LIFE LOSERS
I don't believe I would recommend any Toyota Dealership at this point. I'm trying to buy used RAV4. I put a deposit down online. A deal fell through with another dealership but I contacted Bernardi to see if they still had the vehicle I put a deposit on (within 1 day) "TYLER" said, "yes, come in and test drive the car is still here and available". I drove in within an hour and suddenly the vehicle was "under contract" I asked why all of the sudden ist gone now. They had me test drive vehicle and during the test drive the salesman tells me I can't use my own financing and that the dealership has their own financing that you have to go through. I called "Jason" the manager to find out if true during the test drive as I wouldn't even bother. He said that it was ok I could use my own financing. Then, I got back and signed contracts. The next day I went to contact my lender and insurance agent but noticed that Eddie the finance person didn't give me the RMV1 that I needed. I emailed and called to request that he send me the RMV1 it took him forever to do. I called the dealership and "Brian" the sales manager said the car was sold. Also, the finance manager put the wrong purchase price on contract and had the wrong amount on the sales tax (over charged me). THANKS for WASTING MY TIME. -AND, they still have my $500 in a debit and they have my $1000 check. VERY DISHONEST AND MISLEADING. BUYER BEWARE do yourself a favor and go somewhere else or ladies....bring a MAN with you maybe that will get your car transaction finalized. I will also be lodging a formal complaint to Toyota headquarters about how this dealership held up $1500 of my money while I'm trying to use that to purchase a vehicle somewhere else. THANKS FOR NOTHING BERNARDI TOYOTA OF FRAMINGHAM!!!! -And, my finance person said that he was shocked of the lack of integrity of both the Toyota Dealerships that I had to deal with. They led me to believe that I would have a vehicle and now I have to look all over again while I'm spending a lot of money on a rental and while they hold my money. I'd like my money back right NOW. They also misrepresent the purchase price. Online it said $15900 but on the contract they put $15990 and they put the incorrect sales tax even with that amount. Eddie the finance person was very nice in person and wrote up the contract with me. I felt that he had turned my experience around but then realize most likely intentional that I didn't receive the RMV1 that I needed to complete everything on my end. I'm also going to lodge a formal complaint to the Comptroller of Finance for holding onto my money. I made a debit deposit on the vehicle on 8/11/15 and was never credited back to my account and it now 8/13/2015. This dealership get NO stars from me.
I had brought my vehicle into the Bernardi service center for a state inspection. What I witnessed was a very busy service center with many employees and customers. I was shocked to see how fast pace attentive and friendly the staff was.While waiting for my inspection to be done I was approached by a man wearing a shirt a tie unlike the other employees ( assumed he was a manger ) He said good morning with a smile he then proceed to walk over to another customer a older women to explain the noise was due to a plastic shield and that she did not need brakes! She was admit that the other company tried to sell her brakes. The man explained to her you do not need brakes and that he apologized for the other company then he proceeded to take her to the repair area. The women came back over to the waiting area where I asked her what was the deal with her brakes were? That I overheard her conversation she was so delighted and that man come to fid out he had given her a business card ( He is the Director named John Dowdan) In a world were honesty and acts of kindness are a lost art this man was kind and professional. No wonder why the staff seemed friendly and kind.
DO NOT WASTE YOUR TIME AND DO NOT GO THERE.
Went there to buy Toyota Care Plus for my 2014 Toyota Tundra Limited .First I went to srvice department and told them that I want to buy Toyota Care package .He said that I have to go to Financial department ,went there waited for financial department manager about 30 minutes ,not a big deal . Manager said ,I do not know how to process this ,never done toyota care plus . He told me that he will need to make a phone call to Toyota ,but he is busy know and I will need to wait at least for 2 hours and suggested me to go to dealership where i purchased my car .I said that I will not wait for 2 hours so he can make a phone call and I left . Went to Wellesley Toyota dealership service department and bought Toyota care plus under 10 minutes .
DO NOT GO TO BERNARDI TOYOTA ,SAVE YOUR TIME AND GO TO WELLESLEY TOYOTA.
We recently had a very bad service experience with another Toyota dealership. After speaking with Toyota headquarters, they agreed to have different dealership fix the problem. We had no prior experience with Bernardi Toyota. We were pleasantly surprised with the service and care we received at Bernardi. John Dowden, the Service Manager, personally handled the issues, kept us informed of what was happening and what they found. Our experience was everything you would like to get from a dealership when you bring a car in for service. Communication was excellent, but most of all, we appreciated the honesty about the situation. We will drive the few extra miles to come here.
My credit is horrible. Had a recent repossession but Jason and Sam were able to get me into a decent used car with manageable payments. Probably the most painless car buying experience ever. And when you have credit like mine buying a car is nerve-wracking. Jason and the folks at Bernardi some good people.
From the first phone conversation I had with their internet team and the continued follow up answering my emails with the concerns I had I knew I had to visit Bernardi Toyota. When I arrived the car we had been discussing was pulled up everything we worked out was honored, I cant stress enough how painless this dealership made for me, Brandon and Aydin were both knowledgeable and polite. I wouldn't go anywhere else to buy a car if you are in this dealers area and I will be referring everyone I can.