I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the car. So he explained things that are necessary and did not repeat things I already knew. He was so good in closing the deal with me. The finance department (Hoss & Kevin) went out of thier way to make sure I get the best deal for my loan. They kept me informed all the time. Head of finance was a very nice person. When I closed the paper work and down payment, it was the day before the thanks giving. They were closing early. So I told Arab Al Awadi that I am ok to take my car delivery the day after thanks giving. But he did not relent. He did all he can and called before thier early closure to tell me my car was ready. Wow! And I was also pleasently surprised by thier "extra 1 year" maintenance - making it a total of 3 year. Which is something I did not find at other new england toyota dealers. Overall, I have been more than pleased with Bernardi. They did thier best to get me the right deal and finance.